Educational Webcasts, on demand.

Watch on-demand webcasts and learn important penetration, activation and usage strategies.

Emerging Payments Webcast Series

Part 1 Presented by Tom Davis, SVP of Finance and Technology, CSCU - What is emerging payments? What is on the horizon and what should you be thinking of to stay informed and competitive?

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Part 2 Presented by Tom Davis, SVP of Finance and Technology, CSCU - This session will build upon the first webcast and will discuss what you can do from a tactical and operational standpoint to form a strategy for your credit union.

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Optimize Portfolio Growth Solutions Webcast

CSCU is proud to introduce Optimize and Portfolio Growth Solutions, a new cost-effective solution to optimize your credit card program. Improve your portfolio growth and profitability.

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EMV Webcast Series

Part 1: EMV 101- Easing Into the Transition of EMV Presented by Tony McGee, Customer Care Manager, CPI - Considerations, milestones and decisions needed throughout the EMV journey from an issuer's perspective. Key milestones explored include product training needs, product definitions, key ceremonies, card manufacturing and fulfillment. (Repeat of breakout session at SC14.)

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Part 2: Impact of EMV Presented by Docia Myer,VP of Financial Sales, CPI - The perceived complexity of migration can be overwhelming and this workshop aims to take the mystery out of EMV. Key exploration includes deliverables and timeline for the EMV migration, production lead times, design considerations (rebranding/innovation, value add-ons (loyalty/reward) and lessons learned from Europe/Canada.

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Part 3: EMV Through the Eyes of the Consumer Presented by Docia Myer,VP of Financial Sales, CPI - As the U.S. market migration to EMV continues, do we really understand how, in a complex payments market, we keep our focus on the customer experience? Taking lessons learned from previous global market migrations, this session aims to highlight best practice initiatives transferable into the US, unique marketing challenges in relation to the US and the benefits of industry collaboration in supporting the customer experience.

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Coffee Talk: Rewards

Back by popular demand, hear from CSCU Consultants on current credit card reward trends and what works for two successful credit unions using rewards. Learn how you can implement creative strategies at your credit union.

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Full Service VS. Pass-Through/In House Processing: What is Right for You?

Determining whether to utilize a full service or in-house processing platform and servicing strategy for credit cards is an important decision. In fact, the right decision might incorporate aspects of both. In this session, we’ll review some of the factors that you should consider in choosing the right operating model for your credit union.

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Fast & Easy Promos to Run for Financial Literacy Month

This April offers credit unions a wonderful way to connect and educate their communities with Financial Literacy Month. April was first designated as Financial Literacy Month in 2003 by the U.S. Senate, and it presents the perfect opportunity to plan events and contests that help young adults make confident financial choices.

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Emerging Payment Trends and the Future of Payments for Credit Unions

Barney Moore discussed emerging payment trends and the future of payments for credit unions. Changes are coming. Technologies such as EMV, mobile banking, mobile wallets and social media are critical to our thinking.

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Partial Authorization as a Key Post-Durbin Strategy for Debit Issuers

Partial Authorization is a key post Durbin strategy for both Exempt and Regulated Debit issuers. Learn how adopting Partial Authorization can help you increase your Visa Debit sales volume and interchange revenue. Partial Authorization can also help you reduce your Visa Debit Operational expenses and improve key metrics such as your Authorization Approval and Decline Rate metrics.

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ScoreCard Overview

Your members are looking for much more these days – they want incentives to use your card! By offering your cardholders top-shelf merchandise, gift cards, travel awards or even cash awards with ScoreCard, they will choose your card first and often for everyday spending and major purchases.

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Managing Your Debit Portfolio in the New Interchange-Challenged Environment

Understanding the effects on interchange, due to networks vying to retain their share of volume, is vitally important.

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Planning for the Future? Optimize Platform Functionality for Pass Through Credit and Debit

As debit and credit cards continue to take center stage with your members as their primary method of payment, now is the time to plan for the future of your card portfolio and take advantage of the enhancements we are making to help your Credit Union compete in today’s market and community.

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Everything You Need to Know about ProDirect

Learn more about this start-to-finish product that includes database scoring, customized credit union solicitation, response tracking, new account set-up and card mailing. Plus, we walk through the complete implementation package, set-up of the product and announce special discounts for the 2013 enrollment deadlines.

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Preparing for EMV - What Your Credit Union Needs to Know

EMV and chip cards are one of the biggest topics in the card industry today. Join us and our partner FIS for a Webcast presentation that will give you a clearer picture of how EMV will be implemented and what your credit union can expect.

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EMV - Lessons Learned from the Canadian Migration

Many lessons can be learned from the nearly decade-long Canadian migration to EMV. There are distinct and important differences between the U.S. and Canadian markets that will have a notable impact upon EMV migration in the U.S.

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Partial Authorization – A Key Post Durbin Strategy

Have the opportunity to learn more about partial authorization, key implementation considerations, and hear case studies of credit unions that have implemented the service. You will also have the opportunity to ask questions from Visa’s partial authorization subject matter expert.

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FIS 2012 Pass-Through Training Curriculum

Our 2012 training curriculum is geared to help you make the most of your card program through the structured and flexible training schedule. Issuers may sign up for individual courses through Pass-Through Web directly.

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Strategic Target Marketing Playbook with Visa

The single most important key to success when designing efficient marketing programs is targeting the right audience to maximize response and minimize expenditure, thus increasing return on investment (ROI). Visa has developed a Marketing Playbook to share best practices in targeting members for portfolio optimization campaigns in the areas of activation, recurring payments and usage growth.

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Five Strategies to Grow Your Business Card Portfolio

Small business owners are looking for solutions that will contribute to the success of their business. Is your credit union in a position to provide the products and services small business owners need to grow and succeed?

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Portfolio Optimization

Today's credit unions have a strong incentive to review and refine portfolio strategies to make the most of every member relationship. This Webcast includes how to evaluate the size of the opportunity, tactics for targeting, research on cardholder needs, product information, and Visa best practices.

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Improved Card Results: Part 1 - It All Starts with Acquisition!

Review the important role penetration plays in the cardholder life cycle and the best strategies to win new cardholders – from cross-selling to direct mail. We also review key components of ProDirect, how to determine if it is the right solution for your credit union, and a case study with real-world best practices and campaign results.

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Improved Card Results: Part 2 - Keep Cards Active With Continued Usage!

Review the important role activation plays in the cardholder life cycle and the best practices to keep your cards active with continued usage. We'll review your reissue criteria and how to implement FastTrack, a turnkey activation program, that is designed to pay for itself.

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Improved Card Results: Part 3 - Keeping Cards Top of Wallet!

Review the important role Usage plays in the cardholder life cycle and best practices to keep your members using YOUR card. We will show you how to determine where your portfolio stands today as well as strategies to encourage usage and loyalty.

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Interchange 101: Understanding Signature & PIN Interchange in Today's Post Durbin Environment

Gain a greater understanding on what Interchange is, as well as the various rate structures in place for credit, signature and PIN Debit transaction types. With new government intervention in the debit card market, how can your credit union protect revenue streams? Gain a thorough understanding of the Durbin Amendment, its requirements as well as opportunities to best position your institution in this new world. Develop and implement strategies to preserve and expand debit interchange. Learn the importance of designing your marketing efforts to gain the greatest possible revenue from this important source for all of your debit & credit card programs.

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EMV Chip Card Essentials

The global payments smartcard standard called EMV is coming to the U.S. With EMV smartcards, counterfeit card fraud is essentially eliminated. This Webcast examines EMVs history, why EMV is the right choice for the U.S., and the schedule for its arrival on U.S. shores. We examine the different options for card issuers to deploy EMV, their relative value, and how to decide on the right option to take. The session will briefly touch on how the EMV rollout bears on another major payment technology in development: mobile payments and NFC-based payments.

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