Michele Featherstone

Senior Portfolio Consultant, CSCU

Michele brings over 20 years of industry experience working as a strategic marketing consultant with credit unions of all sizes. In her current role at CSCU, Michele provides specialized payments portfolio consulting services to member credit unions. She provides comprehensive consulting on creating successful card programs, features and pricing, marketing and sales, financial management, risk management, account management emerging payments and growth strategies.

Prior to this role, Michele had a senior role at a CSCU partner credit union, with a primary responsibility of expanding and growing the credit union’s card portfolio. Through this role, Michele gained valuable experience in EMV implementation, as well as, card program acquisition, usage and retention strategies. Other payment industry experience she has is in card marketing, sales and training. In addition, Michele is an accomplished speaker, presenting at state league conferences, credit unions, as well as national conferences across the country. Michele is also a writer who has contributed to “The Payments Review,” as well as, numerous industry publications over the years.