INVOLVE2011 GIVES YOU ACCESS TO KEY INSIGHTS ON THE MOST RELEVANT TOPICS, AND ALL THE INFORMATION YOU NEED TO PROVIDE STAND OUT SERVICE TO YOUR MEMBERS.

From inspiring General Sessions, to our exclusive CEO session and a wide range of engaging Breakout Sessions, Card Services for Credit Unions® is bringing together top leadership from across the industry to share the trends, tools and strategies you need to succeed today and grow tomorrow.

 
INVOLVE2011 SESSIONS

GENERAL SESSIONS

Industry Game-Changers Panel Discussion
Moderator: Robert Hackney, President, Card Services for Credit Unions®
Hear the industry's top experts share their perspectives on the real world impact of legislative changes on fees, product portfolios, network relationships and more.

Innovate to Success
Denise Gabel, Chief Innovation Offer, Filene Research Institute
Bernard LaChance, Musician
Denise and Bernard teach us how far we can go when we believe in ourselves, and remind us that the path to success can start anytime and anywhere.

Peer Discussion
Moderator: Bill Lehman, VP of Portfolio Consulting Services, Card Services for Credit Unions®
Hear first-hand from your credit union peers how the development and execution of a strong electronic payment strategy can help your credit union maximize revenue and post phenomenal results during an unprecedented time in the history of our industry.

Disney Institute: Behind the Magic
Pre-Registration Required - $129 per ticket
You'll also have an opportunity to take part in a 3-hour behind-the-scenes walking tour with The Disney Institute, where you'll learn the core Disney business philosophies used by more than half of all Fortune 100 companies. Tickets for the Disney Institute "Behind the Magic" Tour are only $129.

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EXCLUSIVE CEO SESSION

Making Big Plans
Chip Filson, Founder and Chairman, Callahan & Associates
An interactive discussion for C-level executives led by Chip Filson, founder and president of Callahan & Associates, to discuss the economic shifts occurring within the credit union industry, the role of the cooperative movement and what it all means at the market level.

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BREAKOUT SESSIONS

Lead with Loyalty
Bob Legters, VP of Loyalty, FIS
Roger Brooks, VP of Loyalty Marketing, FIS
Acquisition strategies that lead with loyalty retain more accounts and grow relationships faster. During this interactive panel session, we will uncover the full potential of loyalty strategies that focus on building relationships, driving cross-sales and adoption of other solutions that increase the lifetime value of your members.

Credit Card Profitability
Portfolio Consulting Services, Card Services for Credit Unions®
The credit card industry has been the brunt of unparalleled changes over the past few years, making the management of your credit card program’s profitability more difficult than ever. This session will help you understand what drives revenue, losses and expenses so that you can manage your program with greater success.

Maximizing TBS Functionality
Jeff Carelli, VP of Credit Conversions and Implementations, FIS
Do you have an operational question that you have been waiting to ask? Did you recently face a challenge and think, “There must be a simple answer?” Bring your operational questions, challenges and discussion topics to this interactive session. This will also be a forum for you to provide feedback into future TBS development efforts as well as general functionality.

Emerging Technologies in the Payment Industry
Newly emerging consumer payment technologies stand to significantly impact the future of the payments industry. Credit Unions must overlay their technology strategies with the diverse and rapidly changing needs of their members. Come learn how these important advances in innovation can drive revenue to you and create a stronger bond with your members.

Merchant Services - 3 Essential Elements to Risk-Free Revenue
FIS
This session covers revenue potential and how merchant servicing can open doors at your credit union. A merchant program allows you to strengthen the relationships with your business members through flexible, efficient, easy-to-manage and profitable merchant processing options.

Navigating EFT Network Routing Rules
Will Peirce, VP, NYCE Payments Network, FIS
Attend this session to learn how NYCE is positioned to maximize the performance of your debit card portfolio and reduce ATM expense. You'll learn about the nationwide NYCE Network, its history and proven track record of delivering superior value to its credit union participants.

Driving Growth in Debit
Card Services for Credit Unions® Portfolio Consulting Services
The new Interchange legislation has changed the debit landscape forever, challenging us to manage our debit programs more effectively and efficiently in order to be profitable. In this session, we will discuss how you can integrate cost-effective strategies and efficiently manage the various levers that stimulate debit card growth and profitability.

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ROUNDTABLE SESSIONS

Moderated by senior leadership from Card Services for Credit Unions®, FIS and Visa, engaging Roundtable Discussions
will give everyone an opportunity to share their ideas, vision and experiences. Attend and let
your voice be heard.

Topics Include:

• Card Marketing Strategies
• Rewards Programs
• Lending
• Small Business
• Merchant Processing
• Prepaid Solutions
• Platform Functionality
• Mobile Platforms
• Social Marketing
• Fraud Solutions
• Network and ATM Channels

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