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A PERSONALIZED APPROACH
At CSCU, we’re focused on providing you with one-on-one interaction that helps you achieve greater success. We get to know your challenges, goals for the future and how your card program is performing—then we make recommendations.
- Receive a customized credit and debit Portfolio Analysis specific to your credit union’s past and present performance.
- Gain greater understanding of your strengths and opportunities as it relates to the metrics driving finance charge, interchange and fee revenue.
- Set strategic goals based on peer and industry benchmarks.
- Find out how your program contributes to your credit union’s overall success.
- Walk away with specific and executable recommendations that help make your card program more profitable.
As a trusted business partner, CSCU can help you develop a competitive, successful growth strategy that’s tailored to your credit union. Our consultants have first-hand experience managing a credit union’s card program. They can give you expert guidance to help you stay ahead.
For more information, contact Elaine Raff at 888.930.2728 ext. 307, or via email at ERaff@CSCU.net
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Here’s what your peers are saying about their consultation experience:
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VP, Portfolio Consulting
Services |
With more than 10 years of credit union experience at Capital Communications FCU in Albany, NY ($500M in total assets), Bill has managed a $50+ million dollar card portfolio and 30,000+ debit card account portfolio. His responsibilities included development and implementation of all new products, features and benefits for all card programs and ensuring that growth and penetration across all card products met the CU’s strategic initiatives.
“I would like to thank Bill for the great presentation. It opened the eyes of the credit union about the money we could have been making if the program was enhanced before now.”
– Peggy Brown, Greater Eastern Credit Union
“Bill provided feedback on things we should focus on. CSCU has been a great resource for our credit union and we look forward to additional growth in the upcoming years.”
– Stephanie Finck, First Community Credit Union |
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Sr. Portfolio Consultant |
Mike has more than 15 years of Relationship Management experience. In addition, he has 7+ years of credit card experience having worked for Equifax/Certegy as Director of Customer Service and the CardSource Helpdesk.
“Michael Chenderlin’s expertise in analyzing our portfolio were invaluable. He pointed out opportunities for increasing revenue and made great recommendations for growing our credit card portfolio.”
- Lorraine Diaz, San Antonio Federal Credit Union
“If only we’d done it sooner! Mike did an excellent job for us and was always very, very responsive anytime we contacted him”
– Amy Brandt, Mutual 1st Federal Credit Union
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Sr. Portfolio Consultant |
Ann has more than 20 years of experience in the financial field. Prior to joining CSCU, she was the Visa Program Coordinator at Greylock Federal Credit Union and played an integral part in the conversion to the FIS Base2000 credit platform. She also served as Greylock’s direct FIS Liaison for both the debit and credit card portfolios.
“Ann was extremely knowledgeable, personal and professional. Her presentation was excellent.”
- Gina Stinson, ABNB Credit Union
“Ann was an excellent resource for our credit union because of her background. She made us aware of how to use the combined forces of CSCU and FIS to help us with our membership.”
– Donna Deruchia, SeaComm Federal Credit Union
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Portfolio Consultant |
With more than ten years in the Credit Card Industry, Ed has worked with over 100 credit unions in the state of MI and implemented Platinum Preferred to 90% of credit unions in MI. This former teacher and sportswriter also has over 20 years of Marketing and Sales experience.
“I am very happy that Ed contacted me. Our ROA far exceeded our expectations. We will definitely be keeping the program, expanding and enhancing our current products.”
- Theresa Caire, Centel Credit Union
“The consultant was engaging and had good information to share. It was an enjoyable experience and we walked away with some good action plans.”
– Jodi Gray, Consumer’s Cooperative Credit Union
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